Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at info@royalismelbourne.com

CHANGE OF MIND? 

If you change your mind, you can return your item for an Exchange or Store Credit provided that the item(s) meets our Return Conditions. Please see our Return Conditions below. If the item does not meet our Return Conditions it will not be accepted upon return.

• If the item fails to meet our Return Conditions, it will not be accepted
  
  
• Monetary refunds are available for products that are faulty.
• We do not provide monetary refunds for change of mind or change of size returns
  
  
• You have 30 days from receipt of your order to initiate a return
  
  
• We offer the option to exchange the product or receive a Gift Card as Store Credit
  
  
• Until the returned item(s) reach our facility, they remain your responsibility and property.
• Returns are processed within Australia. Customers are not required to ship returns overseas.

CONDITIONS FOR RETURNS

In order for your item(s) to be accepted upon return it must meet the following criteria:

• must be unworn, unwashed and in the original packaging with tags attached.
  
  
• must be free of perfume, body odour, deodorant or washing powder.
  
  
• must be free of make-up, tan marks, glitter and pet hair.

Please ensure your return is packaged adequately to ensure it is not damaged during return delivery to our facility. 

To start a return, you can contact us at info@royalismelbourne.com Please note that returns will need to be sent to the following address: PO BOX 3007 WHEELERS HILL, VIC 3150

EXCHANGES

If the item is not the right size or does not suit you, you have the option to exchange it for a different size or item. We will send the exchange items to you as soon as your return is processed.

Please note that we cannot hold products for exchange. We advise you to send your return promptly to ensure that you receive your exchange items without any delay.

In the event that the exchange item is out of stock, we will provide you with store credit.

Please note that discount codes cannot be applied to product exchanges.

For each exchange, customer is required to pay for the standard shipping rate of $6.50

RETURN FOR STORE CREDIT

Your Store Credit will become active once we have received your product back at our facility.

Please allow up to 2 weeks for your return to be received and Store Credit issued.

Store Credit is issued to you in the form of a Gift Card and is emailed electronically to the original email address from the order. Please check your spam/junk mail if you haven’t received this yet.

Gift Cards are valid for 1 year from the issue date and are non-refundable.

Discount Codes previously applied are excluded from the Return Store Credit value.

To start a return, you can contact us at info@royalismelbourne.com Please note that returns will need to be sent to the following address: PO BOX 3007 WHEELERS HILL, VIC 3150

OUT OF STOCK/ STOCK DELAYS